Shipping policy

Shipping Policy
Effective Date: October 1, 2023
Last Updated: October 1, 2023
MAXXTTools (www.maxxttools.com) is committed to providing efficient and transparent global shipping services. This policy applies to all orders shipped to the United States, the United Kingdom, and Europe (including EU member states).

1. Shipping Areas
Currently Main Coverage Areas:

United States (Contiguous 50 states, excluding Puerto Rico, Hawaii, Alaska, and military bases)

Canada （Including 10 provinces）
United Kingdom (England, Scotland, Wales, Northern Ireland)
Europe (EU countries: Germany, France, Italy, Spain, etc., excluding Southern Ireland)

⚠️ Note:

Additional shipping fees may apply to remote areas (such as the Scottish Highlands, Greek islands, etc.); Delivery to non-EU European countries (such as Switzerland, Norway) and British Overseas Territories (such as the Channel Islands) is currently unavailable.

2. Order Processing Time

Standard processing time: 1-3 business days (business days refer to Monday to Friday, excluding public holidays). All orders will be processed within 72 hours after payment verification (delays may occur due to inventory checks or peak periods).

3. Shipping Method and Delivery Time

We offer worldwide free shipping—all shipping costs are fully covered! We automatically match you with a premium logistics provider based on your destination:

Destination	Shipping Method	Estimated Delivery Time (Business Days)
US Domestic	Standard Express (USPS/UPS/FedEx)	3-7 days
UK Domestic	Royal Mail/DPD	2-5 days
Europe	DHL/DPD Cross-Border Line	5-14 days
Canada	Canada Post、UPS、FedEx、Purolator	5-14 days

⚠️ Note: If you are purchasing accessories, they will be shipped directly from China and may take approximately 14-21 days to arrive.

✅ Free Shipping Guarantee:

All product prices include shipping costs; no additional shipping fees are required at checkout.
Delivery Time Calculation Start: After order shipment (tracking number generated and you notified via email).
Full logistics tracking provided (login to your account or click the shipping email link to check).

4. Shipment and Tracking

Shipping Notification: After your order is shipped, you will receive an email containing a logistics tracking link.
Delivery Anomalies: If the address is incorrect/cannot be signed for, the package will be returned to the warehouse, and secondary shipping costs will be incurred (borne by the customer).
Logistics Inquiry: Log in to your account or click the email link to track your package, or contact: service@maxxt-tech.com

5. Disclaimer of Uncontrollable Factors
The following situations may cause delays, which are not our responsibility:

Peak holidays (Black Friday, Christmas, etc.);
Customs inspections, strikes, extreme weather;
Incorrect delivery address/failure to clear customs in a timely manner/refusal to pay customs duties.

6. Returns and Loss Handling

Lost/Damaged Packages: Report within 30 days of receipt. We will assist in claiming compensation from the logistics company (photos of the package and tracking number are required). Delivery Failure: If delivery fails due to our fault, a full refund will be issued. If reshipment is required due to incorrect customer information, new shipping fees will apply.

7. Contact Us
Have questions about our logistics policy? Please contact us via:
Email: service@maxxt-tech.com
Customer Service Hours: 8:30 AM - 5:30 PM (UTC+8, Monday to Friday)

Policy Explanation

Free shipping thresholds and fees may be adjusted based on promotional activities. Please refer to the checkout page for the most up-to-date information before placing your order.

MAXTTools reserves the right to the final interpretation of this policy.